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OUR POLICIES

At Vitamin Injections London, we’re eager to ensure that our clients are comfortable and fully informed regarding their treatment options. In order to set the stage for a high quality experience, Vitamin Injections London provide all clients with relevant information packs and medical aesthetic consent forms well in advance of their procedures. We advocate a vigorous aftercare programme, remaining in close contact with clients after their treatment or course is completed, and we’re available by email and telephone at all times.

Should you wish to suggest any improvements or comment on your experience with us, please request a client feedback form directly from Vitamin Injections London’s practitioners or contact our customer service representatives. Please note bookings are by appointment only.

Lateness

We require all clients to arrive on time for bookings. If you are going to be late for your booking then we need to be notified immediately, however, if you are late by 10 minutes or more then the appointment may not take place (where applicable) and will need to be re-booked. A penalty fee will also be charged which starts from £25.

It is still at the discretion of Vitamin Injections London not to treat any client who is late by 10 minutes or more for their appointment. However, this will only be applied in the best interest of the client and the nature of their treatment. That is to ensure that you get the desired end result of your treatment.

All times will be in compliance with the Internet’s Greenwich Mean Time for accuracy.

Cancellations

Our appointment cancellation policies enable us to maintain the highest professional standards. Should you need to cancel your appointment, please contact Vitamin Injections London at least 48 hours in advance via telephone and/or email. The cancellation fee is as stated below.

** Please be aware of our amended missed appointment/cancellation policy: All cancellations/missed appointments issued on the day will result in the deduction of one treatment from all treatment courses. Cancellation notice given with less than 48 hours notice will result in a missed appointment fee of £50

‘No shows’ will forfeit either one single pre-paid treatment or one treatment purchased as part of a course package. Please note: all appointment times comply with the internet’s GMT to ensure accuracy.

Payment

Vitamin Injections London will send you an electronic invoice prior to your first consultation or for additional treatment or course bookings. You can pay via the following payment methods:

• Paypal
• Credit Card
• Debit Card

For in-clinic bookings, we do not accept cash or cheque and we must receive payment prior to securing your consultation or appointment space. Thereafter, you will receive an electronic IM or IV consent form to fill in prior to your appointment. The Vitamin Injections London online store accepts Paypal and Stripe payments.

For more information, visit our FAQ.

Refunds

Refunds for both pre paid single treatments and course packages are given when the single treatment or course package has not yet been undertaken. Refund requests for the remainder of treatment courses will not be given to those who have already commenced with their course. If a refund request for a course of treatment is agreed this will be processed based on the single cost of a treatment or stated treatment price displayed on our website and price list at the time the refund request is made.

*Please note all approved refunds on the cancellation of treatment courses will be issued within 30 working days of approval.

*Any persons unable to complete courses purchased will be issued with treatment credit valid for up to 12 months.

Remaining treatments can, however, be transferred to other treatment courses, as long as price differences are accounted for. Refund requests will not be met for those who wish to claim back the percentage discount on any special offers.

An administration fee of £25 will be payable as well as a 7% sur charge. No refunds are given after 7 days of payment.

VITAMIN THERAPY CONSENT FORMS

Obtaining a signature from clients is important to our practitioners at Vitamin Injections London, as this indicates that all relevant information has been read and fully comprehended. The concept of ‘informed consent’ means that both client and practitioner understand what exactly is to be done, and what the predicted outcome is likely to be. It also details the risks of the procedure, the recovery process, and supplies detailed instructions regarding aftercare.

You will be required to read, sign and date your consent form prior to commencing treatments at Vitamin Injections London.